Negotiating Anger: Why are They Shouting at Me????
Brilliant piece on de-escalating conflict over at Tammy Lenski's Conflict Zen this morning. Teaser and link below:
The friendly bailiff unlocked the small courtroom. After telling me to make myself a
t home, he pointed to a small red button on the wall. “If you need me, just press that button and I’ll be in here faster than you can blink and eye. It’s an emergency button.”
“Ok, thanks,” I replied, and began to unpack my briefcase.
“I mean it,” he said. “Just press the button. Maybe you should set up your chair so you’re near it.”
I gave him a long look. “You seem to want me to know about that button. Is there something else you want to tell me?”
Hey there, Vickie! Thanks for the link love and the kind words. I was thinking about that bailiff on the flight back from Chicago after watching TSA folks interact with an angry delayed passenger.