Developing Your Business Without Spending a Dime

A few days ago, in the wake of my social media presentation for the SCMA, I pulled out an old hand-out that mediator and USC Mediation Clinic Director Lisa Klerman and I used for a "write your way to success" seminar for the SCMA a couple of years ago.  I am pasting it here for the use of any mediator who is at a loss for a starting place to market his or her practice in these difficult economic times.

Write Your Way To Success:  A Workshop on Marketing Your Mediation Practice

            Vickie Pynchon and Lisa Klerman
_______________________________________________

Why Write Articles As A Marketing Tool?

1.    A reminder to your existing clients that you still exist
2.    Exposure to potential clients who don’t yet know you exist
3.    Become recognized as an expert in your niche
4.    Increase your prominence and credibility within the field
5.    Improve traffic with increased links to your website
6.    Expand your geographic reach
7.    Inexpensive
8.    No face to face selling
9.    You will master a known topic or perhaps even learn something new
10.    Writing can help you clarify your personal vision and goals


“Yes, But I’m Not A Great Writer” 

Not an acceptable answer.  If you can talk about an interesting topic or idea in your practice, then you can write about it. 

Tips to Get Started Writing:

Here is a simple approach to start writing your first article:

1.    Determine your target market – who do you want to reach?
2.    Ask yourself:  “What do I know that my target market would like to know?”
3.    Pick a topic, such as how to deal with difficult negotiators, cross-cultural mediations, etc.  Choose a topic that you find appealing and exciting.
4.    Ask: how would my target market prefer to receive information?  Blog, newsletter, print, electronic?  Short and punchy, or detailed and well-researched?
5.    Ask:  what about my articles will attract my market to me as a result of reading those articles?

  • voice
  • expertise
  • creativity
  • credentials
  • knowledge of industry
  • knowledge of legal specialty

6.    Write an outline of the points you want to make.
7.    Decide on three to five main points within your chosen topic that you want to share with the reader.  Do not overload the reader with too much information.
8.    Write it.  Put it aside for a day or so.
9.    Return to it with a fresh perspective.  Edit it, and send it out!


Blogs:  What’s All The Fuss About?

Law blogs (“blawgs”) have radically changed dialogue and scholarship on legal issues, leading Dahlia Lithwick, senior editor of the on-line magazine Slate, to recently observe:


The most compelling, cutting-edge, honest legal writing being produced in this country today is happening on the Internet, and the crop improves daily. From the fistful of judges (including Richard Posner) who maintain regular blogs, to the vast and growing number of law professors and law students who find the time to post daily, it's clear that the real bones and guts and sinew of the national conversation is happening online, and not in print.


Benefits of your own blog (a very short and incomplete list)

  • you can write about and link to people in your market (rule of reciprocity)
  • you can publish at will (for the instant gratification crowd)
  • you can generate subscribers
  • you can become an indispensable source of information your market needs to have but doesn't have time to read, summarize, locate, etc.

Benefits of publishing elsewhere

  • greater prestige
  • greater reach
  • targeted to a market that isn't yet aware of your existence/services

General Advice

Consider guest posting -- compare Blawg Review Guest Editor Pages

Write for Mediate Dot Com

  • A good place to get your publishing feet wet. 
  • Mostly read by mediators but you can pass these articles along to your clients. 
  • Mediate dot com itself packages these articles, which then appear on other mediators' web sites, increasing your presence on the internet. 
  • It is fairly easy to get published here.

Local and Specialty Bar Associations have newsletters and are always seeking content - learn their submission guidelines and turn your thoughts into an article for your market's reading pleasure.

YOUR OWN PERSONAL MARKETING PLAN

Within the next month, I will:

  • write at least ___ pieces for publication in ____ publications
  • gather information about __________
  • post entries in the following blogs: ____________
  • interview one lawyer in my market for a short article about an area of interest to him/her for publication in _____.
  • interview one __________ in my market via web cam & send it to any blogger who writes in your niche practice  (5 minutes or less)

One thousand non-billable hours a year to build a mediation practice

 With many apologies for the incomprehensible blurriness of this interview with Woody Mosten conducted in the noisy exhibitor ballroom at the NYC Sheraton Hotel during last week's ABA Dispute Resolution Conference, I nevertheless provide the interview because of the importance of Woody's message. 

Woody consults with attorneys who wish to make the shift from legal to mediation practice, continues to mediate himself, authors books on mediation and career development and conducts training on mediation practice and professional development.  As Woody's web site states:

Forrest “Woody” Mosten has an international reputation for high quality mediation training from introductory courses to advanced supervision for highly experienced mediators. He maintains an intense focus on cutting edge issues in law and the craft of mediation skill building, and enjoys helping other professionals build their own profitable mediation practices.

Woody Mosten's Mediation Training is an Approved Continuing Education Provider by the California State Bar CLE & Family Law Specialization, the California Psychological Association Accrediting Agency, and the California Board of Behavioral Sciences. Most courses are approved by the Association for Conflict Resolution.

 

Negotiating the Marketplace with Social Media

The American Institute of Mediation Opens its Doors

In anticipation of working out Affiliated Organization agreements with SCMA and CDRC, current members of those two organizations (and others in the very near future) will receive special Enrollment Discounts as a benefit of your membership in either of those groups.  Group Discounts are also available for groups of two or more registering together.
 
Please visit AIM's site for more details and additional course listings.
 
The American Institute of Mediation
cordially invites you to elevate your mediation practice
by joining us for one of our upcoming workshops.  Advance registration is required.

 

Be sure to read about available discounts, including Bring A Friend, Group Discount and membership in one of AIM's Affiliated Organizations.
 
 
UPCOMING WORKSHOPS:

 
 
Harnessing the Power of the Master Mediator
with Lee Jay Berman & Doug Noll
Wednesday afternoon - Sunday afternoon, May 6-10, 2009
 
Mediating Divorce Agreement
with Jim Melamed
Wednesday - Sunday, May 13-17, 2009
 
 
Mediating Dangerously: The Frontiers of Conflict Resolution
with Ken Cloke
Thursday - Saturday, June 4-6, 2009
 
 
Beyond Yes:  Deeper Wisdom and the Art of Negotiation
with Erica Ariel Fox
Thursday - Saturday, June 4-6, 2009
 
 
Settle More Cases by Mastering the Essence of Mediation
with Lee Jay Berman and Richard Millen
Thursday - Saturday, June 18-20, 2009
 
 
Building a Profitable Mediation / Collaborative Practice
with Forrest (Woody) Mosten
Thursday - Saturday, June 25-27, 2009
 
 
Post-Disaster Mediation Training
with Mel Rubin
Thursday - Friday afternoon, July 9-10, 2009
 
 
Mediating Mortgage Foreclosures

with Mel Rubin
Friday afternoon - Saturday, July 10-11, 2009
 
 
Mediating and Negotiating Commercial Cases
with Lee Jay Berman
Wednesday afternoon - Sunday afternoon, July 15-19, 2009
 
 
The AIM Institute is where leading mediators turn to continue their learning and career development.
 
 
WHERE:
 
Skirball Cultural Center
2701 N. Sepulveda Blvd., Los Angeles, CA, USA 90049
 
 
The American Institute of Mediation delivers “World Class Training for the Complete Mediator”.  Offering a unique and diverse curriculum whose sole purpose is to elevate a mediator's practice, the AIM Institute is where leading mediators turn to continue their learning and career development.  Being free of academic constraints and embracing other disciplines allows the AIM Institute to expand the frontier of this developing profession by offering practical courses designed to make an immediate impact on a mediator’s practice.  Our core faculty includes Lee Jay Berman, Ken Cloke, Erica Ariel Fox, Jim Melamed, Forrest (Woody) Mosten, Doug Noll and Mel Rubin.
 
Join our mailing list to stay apprised of new course offerings.
Join us on Linked In and Facebook.
 
www.AmericanInstituteofMediation.com

Negotiating Practice Development in Hard Times

This month, ADR Services, Inc. will host my presentation to the Southern California Mediation Association’s Professional Development Committee meeting on social networking to build your mediation practice.
 
On Tuesday, April 21, 2009 at 7 p.m. I will speak on the use of social networking tools to build your mediation practice under the auspices of the SCMA Professional Development Committee. 

Here's the announcement ADR Services just sent out to its neutrals. 

 

All local mediators are also invited to attend, but please RSVP so we can both get a head count and to give your name to the front desk.

Victoria, who blogs on negotiation, mediation and arbitration at the IP ADR and Settle It Now Negotiation Blogs, will discuss all forms of social networking, including the use of LinkedIn, Face Book, Twitter, ning and blogging to raise your profile locally, nationally and internationally. The meeting will take place at our 1900 Avenue of the Stars address.
 
Victoria will also be speaking on this topic at the 2009 Small Firm & Sole Practitioner Conference to be held at the Los Angeles Convention Center in June.
 
Southern California Mediation Association
Event: Using Social Networking Tools to Build Your Mediation Practice, featuring Victoria Pynchon, Esq. of ADR Services, Inc.
Tuesday, 21 April 2009
Time: 7:00 p.m.
Location:          ADR Services, Inc.
                        1900 Avenue of the Stars, Suite 250
                        Los Angeles, California 90067


RSVP to vpynchon@adrservices.org

Negotiating Emotion (and Client Development) with Arnie Herz at Legal Sanity

(image by the great Charles Fincher at LawComix)

Thanks first to LexBlog for giving yesterday's post here a shout-out but more importantly, thanks to LexBlog for giving Arnie Herz' post at Legal Sanity Why lawyers should get emotional with clients coverage in the same daily compilation of LexBlog client posts, a tremendous resource I highly recommend you include on your news reader.

You'll see from my lengthy comment there that Arnie is singing my song about the law and emotion and in particular, the fact that we cannot make decisions without emotion something every trial lawyer, negotiator, mediator and sales person knows down to the knuckles of their spine.  Excerpt from Legal Sanity below.

Here are two facts:

  • There’s a client service deficit in the law.

  • Lawyers tend to regard emotions – their own and other people’s – as irrelevant to their work.

At first glance, these two facts seem unrelated. But they’re actually closely (even intimately) connected. 

Some time back, I posted on the interplay of emotions and client service in this new era of customer control. I linked to a ClickZ article citing a (then) new book by Dan Hill called Emotionomics: Winning Hearts and Minds. Launching from the premise that humans are primarily emotional decision-makers, the book discusses how emotions factor into our business opportunities in the marketplace and workplace. 

Picking up on this point from a slightly different angle, in a recent post, designer and marketing mentor Peleg Top says, Go ahead, get emotional. Top notes that, in marketing (and, I’d add, in providing) our services, “an effective way to generate action is to tell a compelling story, one that hits your customer’s emotions.” Suggesting that most service providers miss this mark, he observes . . .

For the remainder of Arnie's great post, click here.  And here's another great link on the same topic from Cutting Edge Law - the illicit relationship of lawyers and emotion.

More on the effective use of emotion in the negotiation of settlements soon.