About Us

Victoria Pynchon

I mediate and arbitrate complex commercial disputes, the former with ADR Services, Inc. in Century City and the latter with...

She Mediates

ADR Services, Inc.

She Negotiates

She Negotiates

The 33 cent wage and income gap is unacceptable and unnecessary. So is the cliché glass ceiling. Bottom line, our...

Smart Women Arbitrate at Katten Muchin on October 27

On October 27, WLALA’s new ADR Committee, Katten Muchin Rosenman LLP, and the American Arbitration Association will jointly host Smart Women Arbitrate (or do they?). The event will commence at 6:30 p.m., with cocktails and networking at Katten Muchin Rosenman LLP in Century City.  The panel discussion will take place between 7 and 8:30 p.m., followed by another half hour of networking.

We are incredibly excited to have a talented panel talking about the many ways in which the arbitral forum can be transformed to serve as many client interests as possible, including economies of time and money without sacrificing your own or your clients’ justice issues. The panel will also address diversity and inclusion in the ranks of arbitrators.
 
There are few events that bring together the wisdom, knowledge and experience that populates this panel, including Kathy Bryan, President and CEO of the International Institute for Conflict Prevention and Resolution; Michael Powell, Vice President of the American Arbitration Association; Gail Migdal Title, Managing Partner, Katten Muchin Roseman LLP Los Angeles; Deborah Saxe, Partner, Jones Day; Greer Bosworth, Assistant General Counsel, Meggitt-USA; and Deborah Rothman, AAA complex commercial arbitrator and officer of the College of Commercial Arbitrators. The Chair of the new WLALA ADR Committee, Victoria Pynchon, will moderate, and a light supper will be served.
 
This event brings all of the potential arbitration players into a single room ~ litigators Title and Saxe; arbitrator Rothman; in-house counsel Bosworth; ADR think-tank CEO and former Motorola in-house
counsel Bryan; and industry insider Powell. Attendees will have the opportunity to ask the questions to which they most need answers to generate satisfied clients, win the arbitration, and create a private ADR world that is as diverse as the people it serves.
 
You won’t want to miss it.
 
Victoria Pynchon sits on the WLALA board as chair of the ADR Section and is the co-founder of She Negotiates Consulting and Training. Ms. Pynchon also writes a monthly column for Forbes Woman and is a contributor to the Forbes On the Docket Legal Blog.
 
Smart Women Arbitrate (or do they?)
Date: October 27, 2010
Time: 6:30 to 9:00 p.m.
Place: Katten Muchin Rosenman LLP at 2029 Century Park East, Suite 2600
Price: $50 non-members and $35 members (you can join and benefit from member discount at the door)
MCLE: 1.5 hours of MCLE credit with .5 hours for the Elimination of Bias in the Profession.
 
To register or for more information, please go to www.wlala.org or call the WLALA Office at (213) 892-8982.

H is for Hero

h.jpgIt was an unusually clear and sunny Tuesday morning in September when Thomas Burnett Jr., senior vice president and chief operating officer of a medical research company, boarded a plane in Newark, New Jersey heading for his home in the San Francisco Bay Area.

Easing into his first-class seat as he accepted a glass of orange juice from the flight attendant, he nodded good morning to his row partner, Mark Bennett. Settling in for the five-hour flight, Thomas opened the front page of the New York Times – the early edition of the paper dated September 11, 2001.

 

Are you a conflict resolution hero? Read "H is for Hero" in A is for Asshole, the Grownups' ABCs of Conflict Resolution today!

The Forbes Woman She Negotiates Column: Be an Artist!

 

Of course the McCourts will mediate

 From today's Wall Street Journal Law Blog (an Angels fan):

 every time we hear the name “McCourt” these days, our heart leaps a little. Who cares if the ridiculous divorce travails of Jamie and Frank end up wrecking the team, after all? The worse the Dodgers fare, the more likely it is that fans will shift their allegiances to the superior team that plays 30 miles down I-5.

In any event, according to this AP report, the McCourts are finally softening, it seems, and taking the whole debacle into mediation.

A person familiar with the case told the AP late Tuesday that the two sides would meet in a downtown Los Angeles courtroom Friday. Click here for the take from Josh Fisher’s Dodger Divorce blog.

B is for Bully

Here’s another familiar character. This man was once the kid who shook you down for your lunch money on the elementary school playground. The boy who taunted you in gym whenever you failed to pass the basketball to the only teammate able to sink it. The swaggering delinquent who blew smoke in your face whenever you passed by.

Bullying is not, however, only the domain of the male animal. There’s no bully quite as deadly as the high-school girl who uses her new-found talent for empathy as a laser gun directed at her friends’ fragile teenage hearts. While boys tend to use physical superiority to intimidate, girls use the “gentler” arts of ridicule, gossip and shunning.

Like the asshole, no one can be a bully alone in her room. She needs someone to be a bully to. A bully is another relationship in crisis. Bullies inexplicably name victims as sources of discontent, blame those people for their unhappiness and claim a right to retaliate.

Before we throw stones at our fellows, let’s talk about the only bully whose behavior we can control. Let’s talk about us.

D is for Drama Queen ~> that guy in the office who's always stirring the pot

Here's another character everyone will recognize – the Drama Queen. Male or female, the Drama Queen stirs the pot of conflict to add emotional intensity and intrigue to an otherwise ordinary business day.

Of the primary responses to conflict – denying, avoiding, yielding, problem solving and contending – Drama Queens almost always choose contention. As we noted in B is for Bully, contentious responses to conflict include ingratiation or gamesmanship, shaming, threats, promises or arguments and coercive commitments or violence. All of these tactics are employed to overpower the will of another and get what we want.

Drama Queen John is a colleague recently assigned to work on the same project as you. John is impulsive, chaotic, inefficient and unproductive. You are calm, well-organized, efficient and productive. You’ve never understood why John has lasted as long as he has at his job. As a good team player, you've been keeping your own counsel. You've mentioned neither your opinions about John nor your irritation with him to your co-workers. In all your dealings with John you've been careful not to show annoyance. You've been getting along and going along while at the same time trying to keep your eye on the prize – the successful completion of the project entrusted to you.

But for all your caution, things start to go wrong on the first day the team meets. That afternoon your supervisor, Jamie, drops by your office to mention that your teammate, Gina, complained about your domineering style. The following week, you overhear George saying you didn't deserve the bonus you received last year. Someone else (John, you assume) suggested that you have a "special" relationship with the divisional vice president.

By week three your team meetings have become tense. People with whom you had worked well for a long time began eyeing you suspiciously when you enter the room.

And John is uncharacteristically cheerful.

What’s happening here?

Yes, you'll have to await the publication of A is for Asshole:  the Grownups' ABCs of Conflict Resolution for the means at your disposal to put this cluster-F*** in the office back into shape again.
 

V is for Victim, Who Rarely Get to Have Their Say

(in the criminal justice system, victims rarely get to have their say)

Every act of violence requires a victim, and every victim a perpetrator. Even if victim and offender are strangers, in the searing moment when a violent crime is committed they become inextricably bound in one of the most painful human relationships imaginable.

Lyndy is a victim of violent crime. When we meet her, she is pregnant with her first child. When we meet the man who raped her at knife-point fourteen years earlier, it is her own brother, Tim, to whom we are introduced. Tim is serving the thirteenth of a twenty-year prison sentence for his crime. Lyndy is serving her own kind of sentence, one which can only be commuted by Tim.

Lyndy and Tim’s story of violent crime, accountability, forgiveness and restoration – told in the award-winning documentary, Beyond Conviction – reminds us that remedies exist to heal the wounds inflicted by nearly every damaged human relationship.

By anyone’s standards, the Pennsylvania criminal justice system has done for Lyndy the job it was supposed to. Tim was arrested, charged with rape, convicted, and sentenced to twenty years in prison. The punishment meted out to Tim, however, did nothing to help Lyndy recover life as she knew it before that terrifying November night when Tim came home drunk, flew into a rage, held a knife to Lyndy's throat, forced her upstairs and repeatedly raped her.

Twelve years after Tim's sentencing Lyndy found herself close to suicide. If she took her own life, Tim’s curse, his terrible prophecy, would come true – that by his hand, Lyndy’s life would be ruined. Lyndy perservered and when she she became pregnant two years later, she sought out the services of Pennsylvania's restorative justice program, a program devoted to doing that which the criminal justice does not, and cannot, do – heal the victim. When asked why she wanted to meet with her brother after so many years, Lyndy explained. “I want to raise my son to be a kind and forgiving and caring person and I can't do that if I can’t be kind and forgiving and caring to the one person who has hurt me the most.”

Lyndy wants to forgive. But we cannot forgive that which we do not understand. Nor can we forgive someone who is unwilling to take responsibility for the harm he has caused. That would just make us more of a victim – doormats, co-conspirators to our own injury. Lyndy wants – she needs – her brother to acknowledge his responsibility for her suffering. She wants to tell him that nothing in their mutually difficult childhood could possibly justify his crime. And like so many victims, she wants to know that the rape was not her fault.

"O" is for Outlaw: Anyone YOU Know?

Nearly every condominium complex harbors an outlaw – the man, woman, couple or family – who refuses to follow the rules. It could be the young couple blasting the woofers off their stereo at 3 am, the elderly woman who doesn't clean up after her dog, or the raucous family playing Marco Polo in the community pool after midnight.

Offended and outraged, other homeowners make demands on their volunteer board of directors who contact the often-unresponsive management company. Volunteer board members of the homeowners' association issue warnings to procure compliance, but to no avail. Eventually someone reads the rules governing relationships among the homeowners – the Covenants, Conditions and Restrictions (CC&Rs) – and learns that the board has enforceable legal duties and the homeowners have enforceable legal rights.

Many of these disputes make their way to the Dispute Resolution Center of the Los Angeles County Bar Association in West Hollywood. And some of them make their way to me.

Welcome to community mediation. We're well-trained and we're free. But can we deliver justice?

Only if you're one of the first to purchase and read A is for Asshole:  the Grownups' ABCs of Conflict Resolution due out in time for your outlaws' holidays!

Follow the ABCsofConflict on Twitter!

"Like" the ABCs Facebook Page!

"F" is for Friend: the Owners' Manual

 My Twitter account tells me I have more than 2,000 “followers,” and my Facebook page suggests I add someone new to my account as a “friend” nearly every day. 

Despite our modern online age, people do not become friends (or loyal followers) at the push of a button. We start friendships tentatively, with small admissions of fallibility that won’t entirely rip away the costume of the person we’re pretending to be.

"I’m actually shy,” I tell an incredulous acquaintance. “The bravado masks it.”

"I pause and wait for a reciprocal revelation signaling a common desire to take the relationship in a more intimate direction – one in which I signal my willingness to be trusting and demonstrate my ability to be trusted.

"Me, too,” my potential friend might acknowledge. “I’m actually driven by fear. I know I seem confident, but all this apparent success makes me feel like a fraud. Worse, I’m always feeling guilty that I’m not a better, more attentive mother to my children because I’m so busy pursuing my own success. That’s selfish, don’t you think?”

With this response my acquaintance is not only reciprocating our growing intimacy, she is deepening it. I was merely talking about my professional life. She’s now drilled down into her relationship with her children. We are taking baby steps to friendship, testing one another’s ability to move beyond our public selves and open up the door to our private lives and secret fears. We are putting something of ourselves on the line – something vulnerable and valuable – in the hope of finding another person who knows and cares about us, warts and all.

When you consider how vitally important friends are to our emotional well-being, it’s surprising we don’t have more friendship owners’ manuals or, for that matter, friendship counseling. Bookstores are filled with advice manuals for marriages and parenting, but few titles advise us on the care and feeding of our friends – people who  outlast marriages and endure long past the time our children leave home.

What happens when friendships go bad and what, if anything, should we be doing to tend our friendship garden?

For the answer to this and many more conflict resolution questions, you'll have to buy the book, A is for Asshole, the Grownups' ABCs of Conflict Resolution!  We'll keep you up to date here on the publication date, which will be before the holidays.

WLALA President Angela Haskins Begins Her Term By Creating an ADR Section

Congratulations are in order to attorney Angela Haskins who is not only being installed as the President of the Women Lawyers Association of Los Angeles this Thursday evening, but who has had the wisdom to create a section for women in ADR ~ an idea whose time has come.

Angela was profiled in the Daily Journal today here.  As that profile noted,

Drawing on her years of experience in alternate dispute resolution, [Angela] is creating a section on women in ADR. The association has many ADR professionals in its membership, she noted, but this will be the first time it has had a section dedicated to women who have made great inroads into what had become a male-dominated practice.

Haskins also will keep a eye on addressing the changing dynamics affecting women lawyers. Two years ago, she said, WLALA President Kathy Forester of Munger, Tolles & Olson created a joint task force for women, focusing on how to make partner, stay partner and to make that be an important part of their career.

I'll be chairing the ADR Committee this year.  As part of Angela's Empowerment theme, the ADR Committee's activities will be highlighting its own "Women Do Refer" initiative ~ details here and at WLALA's web page here soon.

CONGRATULATIONS TO ANGELA!

Who's Too Big to Fail? We Are!

Cross-posted at She Negotiates

What does this man have that you don't?

A year-end 2009 salary of $21,340,547 during one of the worst year's in the history of his industry ~ banking.

Listen!  The recession is just another excuse for not paying you what you're worth.

How do we know?

Because the most effective negotiators on the planet ~ corporate CEO's ~ are finding the downturn to be the best time to squeeze every last living dollar out of their employers.

If they can do it, so can you!

 Here's the evidence:

Bank of America Corp.
Thomas Montag
2009 Total Compensation: $29,930,431
JPMorgan Chase & Co.
James Dimon
2009 Total Compensation:
$9,274,494
Citigroup Inc.
John Havens
2009 Total Compensation: $11,276,454
Morgan Stanley
Walid Chammah
2009 Total Compensation: $10,021,969
The Goldman Sachs Group Inc.
Lloyd Blankfein
2009 Total Compensation: $9,862,657
Wells Fargo
John Stumpf
2009 Total Compensation: $21,340,547

 Whhaaaaaatttttt? do these men have that you don't have?

  • Social networks with rich and powerful people who sit on their Boards of Directors and influence policy makers and Wall Street power brokers
  • The self-created illusion that they are "too big to fail" /1
  • The persuasive argument that only they, with their unique combination of experience, education, knowledge, savvy, can-do-spirit, and leadership qualities can pull these banks out of the sinkhole of the recession.
  • Friends in very high places.
  • Chutzpah and shamelessness (not that we'd want to encourage this second character flaw in our readers).
  • Self-satisfaction.
  • Entitlement.
  • An employment history of asking for and receiving increasing levels of compensation based upon their salary negotiations at every career point possible (and every career point impossible)
  • the demonstrated ability to produce results (our readers do possess this strength but haven't used it to their greatest advantage yet)
  • the tendency to measure their market value by their value in the hands of their employer, not by what they "need" or what they are "worth" according to some internal metric that depends upon how they feel about thier accomplishments.

__________________

1/  This is where collective action comes in.  When we aggregate together America's employees, small business owners and homeowners, we get a non-corporate "entity" that is waaaayyyyyy bigger than some little piss-ant bank and it is we who are too big to fail.

the nice things some people say about she negotiates

"Victoria Pynchon's negotiation skills crush cultural bias, gender barriers and even fears about the tumultuous economy. She taught me to conquer my fears with courage and navigate contentious negotiation, while demanding my market value.  Her one-on-one supportive coaching techniques trump transformation. Working with her has triggered a personal evolutionary spiral into a new way of doing business with confidence, the fruits of which have knocked down walls in every part of my life. I felt supported through the entire process and experienced immediate results."

Judy Martin, Business Journalist & Founder WorkLifeNation.com

"Lisa Gates reached into the very core of my being in order to bring me back into the reality of my dreams. Her talk is real and her methods concise. I no longer doubt what I'm doing...instead I speak, write, and live, knowing exactly why I do what I do and I realize that the goals I have set for myself are entirely up to me and attainable." 

Cicily R. Janus, Writing Away Retreats

diversity in the amlaw100? who are we kidding?

Most law firms state their commitment to diversity and inclusivity, prominently featuring on their diversity pages the pathetically few women and minorities in positions of genuine economic power in the firm.  Are they walking the talk?  Let me count the ways.

O'Melveny & Myers ~ We attract, retain, and promote people of all backgrounds, regardless of gender, race, ethnicity, national origin, sexual orientation, age, religion, disability, or any other group characteristics.

201 male partners and 21 women ~ 10%.  In the legal realm, you win awards for this.

O’Melveny & Myers LLP has been named to The American Lawyer’s 2010 A-List, which recognizes the nation’s most elite law firms for stellar performance in the areas of revenue generation, pro bono commitment, associate satisfaction, and diversity representation.  This is the Firm’s third consecutive year on the list of 20 firms judged best at balancing the practice of law with their obligations to the profession.

I don't mean to pick on O'Melveny.  It's representative of the whole.  Any AmLaw100 law firm that would like to crow about its great track record in retaining and promoting women and minorities, please do drop by with your results and suggestions to your peers for improvements in these figures that the smartest guys in the room just can't seem to be capable of figuring out.  

Today, Forbes Corporate Social Responsibility Blog is commencing a series on how a serious commitment to diversity results in improved bottom line performance.  I commend that series to the attention of the real powers that be inside AmLaw 100 law firms and they cannot be found in the Diversity Programs, of that I can assure you.  Here's the intro to the McDonald's diversity program series:

How does a company that serves 56 million customers a day across 118 countries become a leader in diversity hiring and retention? According to the inclusion and diversity team at McDonald’s, it takes a combination of knowing how to leverage a multicultural customer base, a C-suite-led commitment to talent management, and academic-style learning labs.

If you're a woman, like me, we have our own garden to tend.  We leave the Fortune 50 and the AmLaw100 out of discouragement.  But part of that discouragement is born of our own diminished expectations and failures to build serious rain-making activities into our daily practices along with our failures to demand assignments to the types of cases where partners are made.

If your law firm or corporation does not have a serious diversity program, click your ruby slippers three times, say "there's no place like the board room," take the She Negotiates signature course, and kick a little butt. 

Remember, as Gloria Steinem said, "the truth shall set you free, but first, it will piss you off."

Cross-posted at She Negotiates.

It's the Rapport, Dummy!

Thanks to Weise Law Studio (studio? interesting) for the following from the Harvard Program on Negotiation.

How is it that mediators—who themselves lack any power to impose a solution—nevertheless often lead bitter disputants to agreement? Substantive expertise helps, as does keen analytic skill. But according to a survey by Northwestern University law professor Stephen Goldberg, veteran mediators believe that establishing rapport is more important than employing specific techniques and tactics.

To gain parties’ trust and confidence, rapport must be genuine: “You can’t fake it,” one respondent said. Before people are willing to settle, they must feel that their interests are truly understood. Only then can a mediator reframe problems and float creative solutions.

Settle It with Push Ups?

For an enlightened manly-man resolution to the patently insane prospect of litigating a $40,000 dispute, see the WSJ Law Blog post ADR Chronicles: Taylor Lautner Gets Settlement Offer for the Ages

Lautner . . . star of the “Twilight” movies, recently sued McMahon, the owner of an RV dealership in Irvine, Calif, for allegedly failing to deliver a customized vehicle in time for the shoot of his new movie, “Abduction.”

On Monday, McMahon presented what we can only consider to be an awesome solution to the dustup: settle it with pushups. That’s right: whoever can do more pushups — McMahon or Lautner — wins the lawsuit. Click here for the story, from the Hollywood Reporter.

McMahon and attorney Adam Obeid say the Lautners and their lawyers demanded $40,000 before filing the lawsuit. But they offered up a different idea: If Lautner shows up and wins the push-up contest, McMahon will pay him and his Shark Kid Entertainment the $40,000 to settle the case. If McMahon wins, he’ll donate the $40,000 to Children’s Hospital of Orange County.

“We’re taking a negative and making it into a positive to benefit the sick children at Children’s Hospital of Orange County,” McMahon said at the press conference. He says he has other sponsors willing to chip in if Lautner appears.

 

prisons of peace

Can we afford not to learn and teach these skills?  Cross-posted at She Negotiates.

three is the magic number . . .

. . . and the Supreme Court has it.  Check out The Female Factor over at Slate (excerpt below):

Social scientists contend that the difference is more than just cosmetic. They cite a 2006 study by the Wellesley Centers for Women that found three to be the magic number when it came to the impact of having women on corporate boards: After the third woman is seated, boards reach a tipping point at which the group as a whole begins to function differently. According to Sumru Erkut, one of the authors of that study, the small group as a whole becomes more collaborative and more open to different perspectives. In no small part, she writes, that's because once a critical mass of three women is achieved on a board, it's more likely that all of the women will be heard. In other words, it's not that females bring any kind of unitary women's perspective to the board—there's precious little evidence that women think fundamentally differently from men about business or law—but that if you seat enough women, the question of whether women deserve the seat finally goes away. And women claim they are finally able to speak openly when they don't feel their own voice is meant to be the voice of all women.

Over at She Negotiates, we use the power of women to support, encourage, cheer and brainstorm in every class we offer, with the greatest power coming to and from our post-graduate Negotiation Master Classes which are limited to only four women.  For additional information about how you can use woman-power to improve your bottom line, contact either Lisa or Vickie using our contact form or catch either one of us at our direct numbers.

This isn't about gender-war, this is about human peace and prosperity!

Thanks to Bruce Moyer, the Federal Bar Association's Government Relations Counsel for the head's up on this one.