H is for Hero
It was an unusually clear and sunny Tuesday morning in September when Thomas Burnett Jr., senior vice president and chief operating officer of a medical research company, boarded a plane in Newark, New Jersey heading for his home in the San Francisco Bay Area.
Easing into his first-class seat as he accepted a glass of orange juice from the flight attendant, he nodded good morning to his row partner, Mark Bennett. Settling in for the five-hour flight, Thomas opened the front page of the New York Times – the early edition of the paper dated September 11, 2001.
Are you a conflict resolution hero? Read "H is for Hero" in A is for Asshole, the Grownups' ABCs of Conflict Resolution today!
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