A representative of the National Arbitration Forum has provided us with materials rebutting the accusations of bias recently referenced here.  The NAF representative invites us to

read “Setting the Record Straight about Contractual Arbitration: A Response to Richard Neely” in which we corrected Mr. Neely's misrepresentations about how independent arbitrators are selected in the National Arbitration Forum. Unfortunately, the author of the Complaint in Pennsylvania decided to publish Mr. Neely's allegations verbatim. We still have not been served with the Complaint although it appears to have made its way onto the Internet.

Please also feel free to read this July article which provides actual statistics that illustrate our arbitral results are the same as results in court. Finally, a number of courts around the country have examined the fees, rules and processes of the National Arbitration Forum and have found us to be affordable and fair, see judicial opinions.