Negotiation Law Blog - Dealing with "Jerks" - Tit for Tat in an Email World - Comments http://www.negotiationlawblog.com/ Southern California Arbitration Mediation & Conflict Resolution: Settle it Now Dispute Resolution Services: Serving Los Angeles, Beverly Hills, Century City en Copyright 2012 Fri, 23 Mar 2012 01:01:21 -0800 Fri, 23 Mar 2012 01:01:21 -0800 http://www.sixapart.com/movabletype/?v=4.32-en http://blogs.law.harvard.edu/tech/rss Gavin Craig I like the story. However, looking at other peoples e-mails (usually from the opposing party) can be very informative. Not because they regret what they sent - but because they made a record that they are now stuck with. When one party, for instance, never objects to the description of a deal (verbal contract) expressed by the other party, it is hard for the first party to claim that the described agreement was not the agreement. In many contexts the emotion, or how the e-mail might be read the following day, is not as important as the statements in the emails and how the emails show an understanding or lack of understanding.

However, emails to colleagues are a completely different issue. E-mails have there place, both good and bad. As we all like to say, "It depends."

]]> http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22526 http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22526 CollaborationConflict ResolutionLegal PracticeNegotiationNegotiation Strategy and TacticsPower of PersuasionSocial Psychology Mon, 18 May 2009 11:24:24 -0800 Victoria Pynchon Vickie Thanks, as always, for your insight Gavin. Let me amend the advice: tell opposing counsel that until he returns your telephone calls you're automatically sending his/her emails to a "do not read" folder. This deprives the emailer of the main lure of email, instantaneous communication. You might say, "if I don't receive a return telephone call within ten days, I may or may not open that file, within my discretion." A best of both worlds approach.

]]> http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22527 http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22527 CollaborationConflict ResolutionLegal PracticeNegotiationNegotiation Strategy and TacticsPower of PersuasionSocial Psychology Mon, 18 May 2009 11:24:24 -0800 Victoria Pynchon Lilys McCoy I think that the real issue is conflict avoidance. If civility reigned, a lot of these "techno-issues" would fall by the wayside.

]]> http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22528 http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22528 CollaborationConflict ResolutionLegal PracticeNegotiationNegotiation Strategy and TacticsPower of PersuasionSocial Psychology Mon, 18 May 2009 11:24:24 -0800 Victoria Pynchon michael webster You might be interested in this:

http://www.strategy-business.com/re/recentresearch/re00053

"People are far more likely to lie in e-mail communication than in pen-and-paper communication, despite the fact that e-mails are harder to erase or keep from being distributed"

]]> http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22529 http://www.negotiationlawblog.com/conflict-resolution/dealing-with-jerks-tit-for-tat-in-an-email-world/#22529 CollaborationConflict ResolutionLegal PracticeNegotiationNegotiation Strategy and TacticsPower of PersuasionSocial Psychology Mon, 18 May 2009 11:24:24 -0800 Victoria Pynchon