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Victoria Pynchon

I mediate and arbitrate complex commercial disputes, the former with ADR Services, Inc. in Century City and the latter with...

She Mediates

ADR Services, Inc.

She Negotiates

She Negotiates

The 33 cent wage and income gap is unacceptable and unnecessary. So is the cliché glass ceiling. Bottom line, our...

If It's Mattel . . . We're Sorry!! and a Final Note on the U.C. Irvine Mess

From MSNBC today:

BEIJING - U.S.-based toy giant Mattel Inc. issued an extraordinary apology to China on Friday over the recall of Chinese-made toys, taking the blame for design flaws and saying it had recalled more lead-tainted toys than justified.

And from the WSJ Law Blog we learn how to spell mensch (from the L.A. Times):

You can say what you want about [U.C. Irvine Chancellor] Drake, but the guy sure can admit when he’s made a mistake:

  • “This is certainly something that I bungled, and I regret it completely and totally
  • “I have learned a painful lesson. . . . I have to mend bridges damaged by my actions and work to build bridges to the future
  • “I’m not reluctant to say I made a mistake,” Drake added. “Forgive me if I didn’t say that. I certainly did make a mistake. Once you’ve made a mistake and find yourself in the wrong place, the thing to do is to try to correct that and get yourself back on the right path, and I did my best to do that.”

Bravo Chancellor Drake!

For students and academic readers, the most searching and insightful article I know on the use of apology in negotiating the settlement of a dispute is Lee Taft's "Apology subverted: The commodification of apology,"  in the Yale Law Journal 109 (March 2000) 1135-1141 (summary here).

See also Apology Bibliography here.

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